Delivery & Returns

• PAULA beachwear offers free standard delivery in Sweden.
• For all other destinations, we offer a Flat Rate Shipping Cost of EUR10
• All returns are at the customer’s expense.

For European countries outside the EU, we ship using DDP (Delivery Duty Paid), which means no import duties will be charged to the customer. However local taxes may occur, this is beyond our control and we cannot offer advice on the possible charges to be incurred.

For all countries outside Europe, we ship DAP which means the customer will pay for possible import duties and local taxes.

We always try to dispatch your orders within 1-3 working days. Most deliveries take 2-4 working days through DHL. Orders placed on weekends and holidays will normally be shipped the next business day.

We will always send you an email once we have dispatched your order and provide you with a tracking link.

 

FREQUENTLY ASKED QUESTIONS

Q: Where will my order ship from?
A: We ship all orders from our warehouse in Sweden.

Q: How long does delivery take?
A: Most orders are delivered within 2-4 business days after being dispatched.

Q: Will I have to pay additional tax or import duties on my order?
A: We ship DDP (Delivery Duty Paid) to European countries outside the EU, which means no import duties will be charged to the customer. Local taxes may occur which are beyond our control and we cannot offer advice on the possible charges to be incurred. For all destinations outside Europe, the Customer will be charged for any possible tax and import duties. Check with your local customs before placing an order to be sure of what this may be for your country.

Q: Which countries does PAULA beachwear ship to?
A: We offer worldwide shipping. Please select the relevant country from the upper right corner of our website, and you’ll then be able to select your country as the shipping destination at the checkout. 

Q: Can I collect my order in store?
A: All orders must be sent to the delivery address as stipulated on your order form. We do not offer an in-store collection service.

 

EXCHANGES AND RETURNS

We offer all customers returns and exchanges within 30 days of receipt.

Q: Where do I get a return label?
A: There should be a return label in the package with all deliveries within the EU, if you are missing this then please contact us with your order details at shop@paulabeachwear.com.

For all non-EU countries, you will have to contact us to receive a digital return label.

Q: Can I exchange a product for a more expensive item?
A: For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. In these circumstances, we will refund your original order and ask that you place a new order via our website. If you make an exchange for a less expensive item, you will receive a refund to the original purchasers’ payment method. 

Our return address:
Paula Malm AB, PAULA beachwear
Grev Magnigatan 13
114 55 Stockholm, Sweden

 

RETURNS PROCEDURE SWEDEN

Returns are at your expense. The charge is SEK 54, which will be deducted from your refund.

Please return the item in the original packaging, using the included return label placed over the original delivery label. Please return the package to your nearest drop-off point and keep a copy of the receipt and tracking reference.

  1. Place the item(s) in the original shipping box, or any other solid carton box.
  2. Carefully fill out our return form and place it in the box. You can also use this form if you want to change your order to a different product.
  3. Close the box and tape it securely.
  4. Place your return shipping label on the box over the original delivery information.
  5. Return at your nearest delivery point.

For the return to be accepted the returned items must be in the same condition in which they were sold:

  • Proof of purchase provided
  • Tags attached
  • The garment in original condition, including unworn and unwashed
  • Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
  • This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

PAULA beachwear will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

 

RETURNS PROCEDURE OUTSIDE SWEDEN

Returns are at your expense. The charge is EUR 10, which will be deducted from your refund.

Please contact us before return to make sure the correct documents are enclosed. For this reason, also we cannot provide exchange outside Sweden. If you wish to exchange your purchase you must first return the item and be refunded for it, then place a new order.

Please return the item in the original packaging, using the included return label placed over the original delivery label. Please return the package to your nearest drop-off point and keep a copy of the receipt and tracking reference.

  1. Place the item(s) in the original shipping box, or any other solid carton box.
  2. Carefully fill out our return form and place it in the box. You can also use this form if you want to change your order to a different product.
  3. Close the box and tape it securely.
  4. Place your return shipping label on the box over the original delivery information.
  5. Return at your nearest delivery point.

For the return to be accepted the returned items must be in the same condition in which they were sold:

  • Proof of purchase provided
  • Tags attached
  • The garment in original condition, including unworn and unwashed
  • Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
  • This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

PAULA beachwear will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

 

RECEIVING A REFUND

Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded. 

 

FAULTY OR INCORRECT GOODS

If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact us at shop@paulabeachwear.com. Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.