Shipping & Returns
SHIPPING COST AND RETURN SHIPPING COST:
• EU UPS Standard EUR 10
• EU UPS Express EUR 15
• USA & Canada FedEx Economy USD 10
• USA & Canada FedEx Priority USD 20
• Please contact us with your order details.
• State which item/items you wish to return.
• You will receive a digital return label.
• Labels are sent Monday–Friday, within business hours.
• Return refunds will be deducted by the shipping costs.
Your order will be despatched within 1-3 working days. Most deliveries take 2-4 working days. Orders placed on weekends and holidays will normally be shipped the next business day. If you need your order urgently please choose Fedex Priority or UPS Express.
We will always send you an email once we have dispatched your order and provide you with a tracking link.
Frequently Asked Questions
Q: Do you ship directly to my house?
A: Unfortunately, this is not possible. All shipments are shipped to FedEx or UPS Service Points and has to be collected by the customer.
Q: Do you ship to PO Boxes?
A: Unfortunately, this is not possible. Please provide a physical street address on your order form.
Q: Where will my order ship from?
A: We ship all orders from our warehouse in Sweden.
Q: Is my package insured?
A: All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
Q: How long does delivery take?
A: Most orders are delivered within 2-4 business days after being dispatched.
Q: Will I have to pay additional tax or import duties on my order?
A: We ship DAP (Delivered at Place) to USA & Canada. Local taxes may occur which are beyond our control and we cannot offer advice on the possible charges to be incurred. For all destinations outside Europe the Customer will be charged for any possible tax and import duties. Check with your local customs before placing an order to be sure of what this may be for your country.
Q: To which countries does PAULA beachwear ship?
A: We ship to Sweden, EU, USA and Canada. Please select the relevant country from the top of our navigation window at our Website, and you'll then be able to select your country as the shipping destination at the checkout.
Q: Can I collect my order in a store carrying the brand PAULA beachwear?
A: All orders must be sent to the delivery address as stipulated on your order form. We do not offer any in-store collection services.
We offer all customers returns within 30 days of receipt.
Q: Where do I get a return label?
A: To receive a return label please contact us with your order details. State which item/items you wish to return. You will receive a digital return label. Labels are sent Monday–Friday, within business hours.
Q: Can I use my own Shipping Method?
A: No, always contact us to receive a Return Shipping Label, in order to avoid extra costs for you.
Q: Can I exchange a product?
A: We can only handle Returns. If you wish for another item please place a new order on our website.
Q: How do I pack my return?
Place the item(s) in the original shipping box, or any other solid package.
Close the box and tape it securely.
Place your return shipping label on the box over the original delivery information.
Return at your nearest delivery point.
For the return to be accepted the returned items must be in the same condition in which they were sold:
The garment in original condition, including unworn and unwashed.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
Receiving a Refund
PAULA beachwear will refund the order amount deducted by the shipping costs as soon as possible, however at the latest within 15 days from the date the item was returned and received by us. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
Faulty or Incorrect Goods
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact us. Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.